Cancellation & Refund Policy
Clear rules, written simply. The exact rule for each tour and hotel is also shown on its page and in your booking confirmation; where they differ, the rule in your confirmation applies.
Tours, tickets and transfers
- Cancel 72 hours or more before the service: full refund.
- Cancel 24 to 72 hours before: 50% refund.
- Less than 24 hours or no-show: no refund.
Hotels and packages
- Hotels follow the hotel's own cancellation rule, shown in your quote. Peak dates (Christmas, New Year, Songkran, Diwali week) are often non-refundable.
- For packages, each part follows its own rule; we show the total refund amount before you cancel.
Weather and safety
If a boat or island tour is cancelled for weather or safety by the operator or the authorities, you get a free change of date or a full refund of that tour.
How refunds are paid
- Refunds go back to the original payment method (card, UPI or bank).
- We start the refund within 7 working days; banks can take 5–10 more days.
- Payment gateway or bank charges, if any, are shown before you confirm the cancellation.
To cancel or change a booking, message us on WhatsApp +66656525850 with your booking code, or open My trips.
TourKro · please read this policy together with the terms in your booking confirmation.